SATISFACTION GUARANTEE + Refund Details
If you are not satisfied with your purchase, simply return the item within 14 days and we'll replace it or give you a refund, subject to the exceptions listed below. Returned items must be in new condition, with original packaging and all other original materials included.
Refund Details + Timelines
We will only issue a refund via the original method of payment, and will do so within 30 days of our receiving the product back. This timeline is determined by your form of payment.
Exceptions to the return policy:
1. No refunds on special orders. 2. No refunds on substantially customized bikes. 3. If you received free shipping on a bike, we may deduct our cost to pack and ship the bike from the amount refunded. 4. If you return an item that's not defective, both original and return shipping charges are the responsibility of the customer. Joe Bike will not refund shipping charges.
We want you to love doing business with us so reach out if we can help and or clarify anything.
Please give us a call at (503) 954-2039 or send us an email.
SHIPPING (Continental U.S.)
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back within 14 days of purchase. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on defective merchandise only, or if we ship you something other than what you ordered. Merchandise returned that appears used or that has sustained damage will be subject to a less than full refund, according to the discretion of Joe Bike. (Labor fees are not refundable, i.e., custom built wheels.) Shipping fees are not refundable.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!